Collaboration with Bergmen
Step by step, we will show you how we execute orders
This guide will help you save time, avoid misunderstandings, and ensure you know exactly what is happening with your order.
Is your project not fitting in the catalogue? Do you have a concept but are unsure how to select the components and system? This is exactly where our support comes in.
For over 20 years, we have been helping companies to precisely select LED lighting to meet the requirements of their projects – regardless of scale or type.
Order process
How does the order process look like?
Our process guides clients from the initial concepts to the achievement of the complete final effect
Step 1
Step 1
Step 2
Step 2
Step 3
Step 3
Step 4
Step 4
Step 1
Inquiry and consultation
We discuss your needs
A brief phone or email contact in which we discuss your requirements, deadlines, and budget. If necessary, we advise on the best solution.
Tip: The more details you provide in the initial contact, the faster we can prepare the perfect proposal.
Step 2
Offer and confirmation
You receive a clear offer
We prepare a clear quotation with a description of all elements and terms. You confirm - we schedule the order fulfillment.
Tip: If there is anything in the offer that requires clarification, now is the best time to ask about it.
Step 3
Production and logistics
Your project is taking real shape
We are fulfilling the order at our facility in Poland. We will keep you informed about the progress and prepare the shipment.
Tip: We send you photos or short progress reports upon request.
Step 4
Delivery and support
We deliver the product and, if necessary, provide technical support and service. The collaboration does not end with the delivery.
Tip: Keep our contact information - after-sales support is included.
Step 1
Inquiry and consultation
We discuss your needs
A brief phone or email contact in which we discuss your requirements, deadlines, and budget. If necessary, we advise on the best solution.
Tip: The more details you provide in the initial contact, the faster we can prepare the perfect proposal.
Step 2
Offer and confirmation
You receive a clear offer
We prepare a clear quotation with a description of all elements and terms. You confirm - we schedule the order fulfillment.
Tip: If there is anything in the offer that requires clarification, now is the best time to ask about it.
Step 3
Production and logistics
Your project is taking real shape
We are fulfilling the order at our facility in Poland. We will keep you informed about the progress and prepare the shipment.
Tip: We send you photos or short progress reports upon request.
Step 4
Delivery and support
We deliver the product and, if necessary, provide technical support and service. The collaboration does not end with the delivery.
Tip: Keep our contact information - after-sales support is included.
Step 1
Inquiry and consultation
We discuss your needs
A brief phone or email contact in which we discuss your requirements, deadlines, and budget. If necessary, we advise on the best solution.
Tip: The more details you provide in the initial contact, the faster we can prepare the perfect proposal.
Step 2
Offer and confirmation
You receive a clear offer
We prepare a clear quotation with a description of all elements and terms. You confirm - we schedule the order fulfillment.
Tip: If there is anything in the offer that requires clarification, now is the best time to ask about it.
Step 3
Production and logistics
Your project is taking real shape
We are fulfilling the order at our facility in Poland. We will keep you informed about the progress and prepare the shipment.
Tip: We send you photos or short progress reports upon request.
Step 4
Delivery and support
We deliver the product and, if necessary, provide technical support and service. The collaboration does not end with the delivery.
Tip: Keep our contact information - after-sales support is included.
General Terms of Cooperation
All the rules in one place
Download the full version of our General Terms of Cooperation
We want our collaboration to be as transparent and comprehensible as possible. That’s why we have prepared a document where you will find all the rules. You will learn about the ordering process, payments, delivery, and service terms.
Returns and disposal
Return or disposal
You will do this in a few steps
We simplify both the return of goods and the disposal of used equipment.
Select the appropriate option, and we will guide you through a simple and secure process—compliant with regulations and without unnecessary formalities.
We care for the environment, which is why we help dispose of equipment in a responsible and planet-friendly way.
Returns and disposal
Return or disposal
You will do this in a few steps
We simplify both the return of goods and the disposal of used equipment.
Select the appropriate option, and we will guide you through a simple and secure process—compliant with regulations and without unnecessary formalities.
We care for the environment, which is why we help dispose of equipment in a responsible and planet-friendly way.
Returns and disposal
Return or disposal
You will do this in a few steps
We simplify both the return of goods and the disposal of used equipment.
Select the appropriate option, and we will guide you through a simple and secure process—compliant with regulations and without unnecessary formalities.
We care for the environment, which is why we help dispose of equipment in a responsible and planet-friendly way.
Returns and disposal
Return or disposal
You will do this in a few steps
We simplify both the return of goods and the disposal of used equipment.
Select the appropriate option, and we will guide you through a simple and secure process—compliant with regulations and without unnecessary formalities.
We care for the environment, which is why we help dispose of equipment in a responsible and planet-friendly way.
Complaint Form
Quick warranty claim
Having trouble with a product? Let's solve it together.
At Bergmen, we are committed to ensuring that each of our products operates flawlessly throughout its entire lifespan. However, if something does go wrong, we are here to fix it promptly.
Complaints don't have to be stressful. Simply fill out a straightforward form, describe the issue, and—if you can—add photos. We will take care of the rest.
Our service department will contact you with information about the next steps.
Complaint Form
Quick warranty claim
Having trouble with a product? Let's solve it together.
At Bergmen, we are committed to ensuring that each of our products operates flawlessly throughout its entire lifespan. However, if something does go wrong, we are here to fix it promptly.
Complaints don't have to be stressful. Simply fill out a straightforward form, describe the issue, and—if you can—add photos. We will take care of the rest.
Our service department will contact you with information about the next steps.
Complaint Form
Quick warranty claim
Having trouble with a product? Let's solve it together.
At Bergmen, we are committed to ensuring that each of our products operates flawlessly throughout its entire lifespan. However, if something does go wrong, we are here to fix it promptly.
Complaints don't have to be stressful. Simply fill out a straightforward form, describe the issue, and—if you can—add photos. We will take care of the rest.
Our service department will contact you with information about the next steps.
Complaint Form
Quick warranty claim
Having trouble with a product? Let's solve it together.
At Bergmen, we are committed to ensuring that each of our products operates flawlessly throughout its entire lifespan. However, if something does go wrong, we are here to fix it promptly.
Complaints don't have to be stressful. Simply fill out a straightforward form, describe the issue, and—if you can—add photos. We will take care of the rest.
Our service department will contact you with information about the next steps.
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Clients around the world
From local businesses to global brands - everyone uses our LED solutions.
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Clients around the world
From local businesses to global brands - everyone uses our LED solutions.
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Clients around the world
From local businesses to global brands - everyone uses our LED solutions.
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Clients around the world
From local businesses to global brands - everyone uses our LED solutions.
0years
0years
Average duration of collaboration with the client
We build business relationships based on trust that last for years.
0years
0years
Average duration of collaboration with the client
We build business relationships based on trust that last for years.
0years
0years
Average duration of collaboration with the client
We build business relationships based on trust that last for years.
0years
0years
Average duration of collaboration with the client
We build business relationships based on trust that last for years.
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0%
Satisfied regular customers
Results of regular satisfaction surveys - we prioritize service quality at every stage of cooperation.
0%
0%
Satisfied regular customers
Results of regular satisfaction surveys - we prioritize service quality at every stage of cooperation.
0%
0%
Satisfied regular customers
Results of regular satisfaction surveys - we prioritize service quality at every stage of cooperation.
0%
0%
Satisfied regular customers
Results of regular satisfaction surveys - we prioritize service quality at every stage of cooperation.
PRECAUTIONS
Use safely, use longer
Simple rules that will extend the lifespan of your products
We ensure your safety and the reliable operation of our products for many years to come.
We have prepared short guides to help you avoid errors and fully leverage the capabilities of our lighting solutions.
Learn how easy it is to install and protect Bergmen products to ensure they operate flawlessly for years.
PRECAUTIONS
Use safely, use longer
Simple rules that will extend the lifespan of your products
We ensure your safety and the reliable operation of our products for many years to come.
We have prepared short guides to help you avoid errors and fully leverage the capabilities of our lighting solutions.
Learn how easy it is to install and protect Bergmen products to ensure they operate flawlessly for years.
PRECAUTIONS
Use safely, use longer
Simple rules that will extend the lifespan of your products
We ensure your safety and the reliable operation of our products for many years to come.
We have prepared short guides to help you avoid errors and fully leverage the capabilities of our lighting solutions.
Learn how easy it is to install and protect Bergmen products to ensure they operate flawlessly for years.
PRECAUTIONS
Use safely, use longer
Simple rules that will extend the lifespan of your products
We ensure your safety and the reliable operation of our products for many years to come.
We have prepared short guides to help you avoid errors and fully leverage the capabilities of our lighting solutions.
Learn how easy it is to install and protect Bergmen products to ensure they operate flawlessly for years.
Contact and Support
Your contact centre
Quick access to assistance, answers, and information
Do you have any questions or need assistance regarding our products or services?
Contact us - we will answer any questions and assist you at every stage of cooperation: from selecting the appropriate product, through order fulfillment, to after-sales support.
Fill out the form or call the relevant department directly for prompt and precise assistance.
Contact and Support
Your contact centre
Quick access to assistance, answers, and information
Do you have any questions or need assistance regarding our products or services?
Contact us - we will answer any questions and assist you at every stage of cooperation: from selecting the appropriate product, through order fulfillment, to after-sales support.
Fill out the form or call the relevant department directly for prompt and precise assistance.
Contact and Support
Your contact centre
Quick access to assistance, answers, and information
Do you have any questions or need assistance regarding our products or services?
Contact us - we will answer any questions and assist you at every stage of cooperation: from selecting the appropriate product, through order fulfillment, to after-sales support.
Fill out the form or call the relevant department directly for prompt and precise assistance.
Contact and Support
Your contact centre
Quick access to assistance, answers, and information
Do you have any questions or need assistance regarding our products or services?
Contact us - we will answer any questions and assist you at every stage of cooperation: from selecting the appropriate product, through order fulfillment, to after-sales support.
Fill out the form or call the relevant department directly for prompt and precise assistance.
Contact us
Our experts are at your disposal
Contact us
We are here to help you
Do you need an offer, technical support, or have questions about our products? Let us know - we will respond within 24 hours and suggest the best solution for you.
Bergmen Sp. z o.o.
Address: ul. rtm. Witolda Pileckiego 4
32-050 Skawina
Poland
Customer service department
Commercial offers, orders, advice on product selection.
Direct contact:
Phone: +48 668 372 698
E-mail: export@bergmen.pl
Contact
Phone: 12 415 50 50
E-mail: kontakt@bergmen.pl
Contact us
Our experts are at your disposal
Contact us
We are here to help you
Do you need an offer, technical support, or have questions about our products? Let us know - we will respond within 24 hours and suggest the best solution for you.
Bergmen Sp. z o.o.
Address: ul. rtm. Witolda Pileckiego 4
32-050 Skawina
Poland
Customer service department
Commercial offers, orders, advice on product selection.
Direct contact:
Phone: +48 668 372 698
E-mail: export@bergmen.pl
Contact
Phone: 12 415 50 50
E-mail: kontakt@bergmen.pl
Contact us
Our experts are at your disposal
Contact us
We are here to help you
Do you need an offer, technical support, or have questions about our products? Let us know - we will respond within 24 hours and suggest the best solution for you.
Bergmen Sp. z o.o.
Address: ul. rtm. Witolda Pileckiego 4
32-050 Skawina
Poland
Customer service department
Commercial offers, orders, advice on product selection.
Direct contact:
Phone: +48 668 372 698
E-mail: export@bergmen.pl
Contact
Phone: 12 415 50 50
E-mail: kontakt@bergmen.pl
Contact us
Our experts are at your disposal
Contact us
We are here to help you
Do you need an offer, technical support, or have questions about our products? Let us know - we will respond within 24 hours and suggest the best solution for you.
Bergmen Sp. z o.o.
Address: ul. rtm. Witolda Pileckiego 4
32-050 Skawina
Poland
Customer service department
Commercial offers, orders, advice on product selection.
Direct contact:
Phone: +48 668 372 698
E-mail: export@bergmen.pl
Contact
Phone: 12 415 50 50
E-mail: kontakt@bergmen.pl